Gran Hotel Pucon is an excellent choice for travelers visiting Pucon, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay. Guest rooms offer a flat screen TV and a minibar, and Gran Hotel Pucon makes getting online easy as free internet access is available. Nestled on the beach, this Pucon hotel is just steps from Enjoy Pucon Casino and Pucon Beach. La Poza and Museo Mapuche Pucon are also within 10 minutes. Nestled on the beach, this Pucon hotel is just steps from Enjoy Pucon Casino and Pucon Beach. La Poza and Museo Mapuche Pucon are also within 10 minutes.

Clemente Holzapfel 190,4920000Pucón

At the banks of Lago Villarrica, Enjoy Pucon features a casino and 2 heated swimming pools. It offers rooms with scenic views.

Guests can relax at the poolside sundeck overlooking the lake and Villarrica Volcano. Enjoy Pucon also features a gym and massage treatments, the latter for a small fee.

Rooms at Enjoy Pucon are bright and furnished with a cozy seating area. They come equipped with cable TV and a hairdryer. Rooms offer views of the lake, volcano or the pool, based on availability.

The hotel's Amura Restaurant, located in the casino 1 block away, has à la carte lunch on weekdays and a menu on nights and weekends with an array of specialties including meats and pizzas.

A Continental breakfast is served at Caburga Restaurant every morning. In addition, in-room breakfast service is available for an extra fee.

Guests will also find 3 bars, Range located in the hotel, and 2 others located in the casino.

Guests looking for adventure will be happy to find the Enjoy Tours office at the hotel, where equipment for an array of activities, including skiing, can be rented for a fee.

The hotel staff can help arrange tours and excursions in the region.

The casino features 500 slot machines and 43 game tables. Free private parking is available on site.

Rooms: 9

Facilities of Enjoy Pucon

Activities

• Fishing
• Canoeing
• Hiking

• Horseback riding
• Live music/Performance

• Live sports events (broadcast)

Food & Drink

• Restaurant
• Room service
• Bar

• Breakfast in the room
• Snack bar

• Grocery deliveries
• Kids' meals

Pool and Spa

• Sauna
• Fitness center
• Spa
• Massage

• Indoor pool
• Indoor pool (year-round)
• Beachfront

• Open-air bath
• Bathhouse
• Rooftop pool
• Swimming pool

Front Desk Services

• 24-hour front desk
• Newspapers
• Tour desk

• Ticket service
• Baggage storage

• Concierge

Common Areas

• Garden
• Terrace

• Sun deck

Entertainment & Family Services

• Casino
• Playground
• Karaoke

• Entertainment staff
• Nightclub/DJ

• Evening entertainment
• Kids' TV channels

Cleaning Services

• Laundry
• Dry cleaning

• Ironing service

• Daily housekeeping

Business Facilities

• Meeting/Banquet facilities

Shops

• Hair/Beauty salon

• Shops (on site)

Miscellaneous

• Non-smoking rooms
• Facilities for disabled guests
• Family rooms

• VIP room facilities
• Elevator

• Heating
• Designated smoking area

Safety & security

• Safe
• 24-hour security
• Smoke alarms

• CCTV in common areas
• CCTV outside property

• Fire extinguishers

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery (e.g. printed menus, magazines, pens, paper) removed
• Hand sanitizer in guest accommodation and common areas

• Process in place to check health of guests
• First aid kits available

• Access to healthcare professionals
• Face masks for guests available

Physical distancing

• Contactless check-in/out
• Cashless payment available

• Physical distancing rules followed

• Screens or physical barriers between staff and guests in appropriate areas

Cleanliness & disinfection

• Use of cleaning chemicals that are effective against coronavirus
• Linens, towels, and laundry washed in accordance with local authority guidelines

• Guest accommodation disinfected between stays

• Guest accommodation sealed after cleaning
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

• Physical distancing in dining areas
• Food can be delivered to guest accommodation

• All plates, cutlery, glasses, and other tableware sanitized

• Breakfast to-go containers
• Delivered food covered securely

Internet

No internet access available.

Parking

Free private parking is available on site (reservation is not needed).

Policies of Enjoy Pucon

These are general hotel policies for Enjoy Pucon. As they may vary per room type, please also check the room conditions.

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Check-in

From 16:00 hours

Check-out

Until 12:00 hours

Cancellation / Prepayment

Cancellation and prepayment policies vary according to property type.

Children and Extra Beds

Free!One child under 9 years stays free of charge when using existing beds.

Hotel Casino Pucon

There is no capacity for extra beds in the room.

The maximum number of total guests in a room is 5.

There is no capacity for cribs in the room.

Pets

Pets are not allowed.

Accepted credit cards

• Maestro
• Mastercard
• Visa
• Red Compra
• American Express

The property reserves the right to pre-authorize credit cards prior to arrival.

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Important Information

Casino Pucon Valor Entrada

All reservations must be guaranteed with a valid Credit Card: Visa, Master Card, Diners Club or American Express. As a guarantee of the reservation, the hotel could apply a withholding -not a charge- 10 days prior to the check-in corresponding to the first night of stay plus tax. Foreigners not resident in Chili are exempt from taxes. This retention will only be effective in case the person does not show up or cancels his / her stay outside the established period. The retention is released once the passenger arrives at the hotel.
LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.
Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

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